Return & Exchanges

We want your shopping experience at Hatched, LLC to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions, please email us at hatched.boutique@gmail.com

RETURN INFORMATION

  • An item is only eligible for return within 14 calendar days of purchase.
  • Items must not be worn, used or tampered with and must be placed into their original packing.
  • If items are in less than perfect condition the items will be sent back at the customers expense or Hatched, LLC , at its sole discretion, may charge a restocking fee.
  • Please include a copy of the invoice/packing slip sent to you at the time of delivery along with a note on why the merchandise is being returned.
  • Holiday items are non returnable and non refundable unless damaged which must be reported within 5 days.
  • Damaged items MUST be reported within 5 days of receiving the goods.
  • Customized apparel is nonreturnable.
  • Original Shipping is not refundable.
  • Refunds are issued back to the original method of payment or with an online credit.
  • Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.

We do not do exchanges, so if you’d like to order a different size, color or product, please return for a store credit and then place a new order online

HOW DO I MAKE A RETURN?

Please email us at hatched.boutique@gmail.com to file the return request. We are open Monday-Friday.

Return Address:

121 Kelly Court
Bowling Green, KY 42101 

LOST, STOLEN AND DAMAGED ITEMS

Hatched, LLC is not responsible for goods lost, stolen or damaged during the returns process. We recommend that you send it back using an insured courier. We highly recommend you make sure you are provided with a tracking number or delivery confirmation and keep this for your records and for our reference.

ORIGINAL PAYMENT

Hatched, LLC  will refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

IMPORTANT NOTE:

We do not accept C.O.D. deliveries for returns, exchanges or any delivery of any sort. We do not refund original shipping and handling charges for returned products

 

REFUSED OR UNDELIVERABLE PACKAGES

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

  • YOU WILL BE CHARGED THE UNDELIVERABLE FEE THAT THE COURIER CHARGES US
  • If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from the refund as well as a 20% restocking fee.
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HOW DO I KNOW IF MY ORDER WAS PLACED?

Once you have completed your order, a confirmation email will be sent to the email address associated with your account.